Hi, we  started on eBid on February 2nd 2008. All of my 3540+ 100% positive eBid feedback has been gained through selling & buying on eBid only. None of my feedback is imported.

From the picture, you can see me Sarah (33) and Paul (34) at the back, In front of me is our son Jamie and he is aged 5, next to him is Jessica and she is aged 6, then in the other Nottingham Forest shirt is our eldest daughter called Jodie who is 10. 

The reason I sell is to give buyers the chance to buy goods at the right price with a good postage & packaging rate. I will always discount postage and packing to save you more money on multiple item orders. I use various delivery methods, lower down you will see shipping guidelines that are set by the companies. (Royal mail, DHL for example) 

ALL Royal Mail POSTAGE INCLUDES INSURANCE UP TO £46.00 OR EQUIVALENT IN YOUR LOCAL CURRENCY. If you need extra insurance please ask for correct postage price

We do all of our posting & packing at cost price. No money is made on P&P. We pride ourselves on the customer service that we provide and our aim is to give all customers 100% satisfaction every time. 

If you have any questions with any products or would like any help with anything, please contact us and we will do our very best to answer in a short period of time.

Firstly you as the customer have a period of 7 days from the item being purchased to cancel your order, this must be done in writing, either by post or email. 

For orders that are being cancelled, the item/s must be returned with all tags / labels still attached, unworn, still in original packaging and returned by the appropriate postal method. For more details, or if anything is unclear, you can email us with the email you will have been sent by eBid after the auction has finished.

If you receive an item that is faulty (unless described as faulty), not as described, or not fit for purpose you are entitled to a full refund including all postage & packaging cost. If this applies, please email us (our email address is sent before payment is made) with details of the fault/s. 

Please leave a contact number in your email, this will speed the process up. If you wish to return an item that is not faulty, I will gladly accept the return and issue you with a refund of the item price but no postage. Faulty item returns will get 100% of the money you spent back.

ALL NON-FAULTY ITEMS MUST BE KEPT IN A SALEABLE  CONDITION WITH ALL ORIGINAL LABELS & TAGS STILL ATTACHED.

  I only ship orders after I have received cleared payment. Cleared payment means the following: Paypal instant payments, Google checkout standard payments, unused stamps, cash (sent at own risk) & postal orders.

Mon = Tue, Tue = Wed, Wed = Thu, Thu = Fri, Fri = Mon, Sat = Mon, Sun = Mon. Please note I do not post on bank holidays, also note that if I can ship the same day then I will try my best to do so.

If you want an enhanced shipping method please request this before paying so that I can send a relevant invoice, otherwise I will ship by the invoice requested method.

Shipping times vary, All time scales are what Royal Mail say on their website, but as a general rule you should expect to receive your package as follows after I have posted All times are working days only and do not include bank holidays, nor do they allow for industrial action that may happen at time of purchase.

UK: 1st class = 1-2 days, 2nd class = 2-7 days, Standard parcels 3-7 days,

Special delivery = next working day Monday - Friday only to 95% of UK otherwise within 2 days to the rest of UK. 

Parcelforce 24 = Next working day Monday - Friday, Parcelforce 48 = Within 2 working days Monday to Friday. Parcel2go = Within 3 working days. 

Europe deliveries are as follows: Airmail standard & Airmail international signed for = 3-7 days, Surface mail = 5-14 days for western Europe, 5-35 days for eastern Europe.

Countries outside Europe delivery times are Airmail standard & airmail international signed for = 3-7 days, Surface mail to North America = 14-42 days, South America = 14-56 days, Australasia = 28-84 days. Any area not shown above will take 21-72 days for surface mail. These time scales are what you should allow for your parcels. Having said this, some parcels have taken 4+ months to arrive if surface mail is used. This is beyond my control. 

Payments must be made for all winning items within 7 days of the auction finishing or within 7 days after using the buy now function or within 7 days of an invoice being issued (which ever is later shall be the start of the 7 day period).

Non paying bidders / buyers will have negative feedback left for them & reported to eBid administrators, I issue a payment reminder on days 4 & 6 which is then followed by a negative on day 8 if you have failed to communicate, this is to allow me to get the FVF back & re-list the item for sale, After I have left negative feedback I deem the sale to be cancelled.

Please note that if I have to leave a negative I will also place you on my blackball list. 

Buyers from outside the UK are responsible for paying any custom fees that are applicable to your home country, also non-UK buyers are responsible for knowing the applicable laws, rules & regulations regarding what you can import from overseas, I accept no responsibility for items that are destroyed etc by customs should the items be banned etc within your country.
*IMPORTANT* I do not mark items as gift on the CN22/CN23 customs form if they are not sent by me as a gift as this would be fraudulent. 

If you have any questions about an auction or regards making payment, please contact me before bidding or buying, I am on eBid Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and most weekends, however if a question is asked after 6pm (UK) on a Friday it may not get answered until the next working day. I do not work on UK bank holiday's, this is due to having family days on these days.