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Welcome aboard!
I've been an online seller (and power seller) for around 10 years with a current feedback on another auction site of over 5400 with 100% rating. See my Repatoo user link: http://www.repatoo.com/user/pugwashahoy/
I treat my buyers with courtesy and am always willing to help with requirements and provide advice on sewing issues when I can.
I work full time, but usually pop in the morning and evening when I'm not away, to see if anyone has called. (I try to remember to leave a note when I'm away).
I will combine multiple items to save P&P. I calculate this on the actual postage plus a single fee for expenses, however many items there are.
I always obtain a Proof of Posting Certificate, so if there are any non-delivery problems I will be happy to make a claim on your behalf within the guidelines of the carrier. Don't forget, if your package turns up outside of the PO's stated times you can make a claim for late delivery. The free PoP Certificate also includes a level of insurance.
pugwashahoy