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| Register & Upgrading FAQ | HTV |
| Selling FAQ | HTV |
| Buying FAQ | HTV |
| My eBid FAQ | HTV |
| After the Auction FAQ | HTV |
| Fees & Charges FAQ | HTV |
| Feedback FAQ | HTV |
| Fraud Prevention FAQ | HTV |
| Paying with PPPay.com FAQ | HTV |
| Buddy Points & Affiliates FAQ | HTV |
| eBid & Social Networks FAQ | HTV |
More Help?
Our FAQ pages should contain the answers to most of the common questions that users ask about eBid. If you can't find what you are looking for then the eBid Forum Community will be more than willing to help out. Search for the answer to your question or post a new thread containing your question.
Help : FAQ : Fees and Charges
Find questions and answers about costs involved in using eBid. Don't forget to check out the HTV (How to Video) page for this subject. You'll find helpful videos stepping you through common problems. Click here for the HTVs on this subject.
Find questions and answers about costs involved in using eBid. Don't forget to check out the HTV (How to Video) page for this subject. You'll find helpful videos stepping you through common problems. Click here for the HTVs on this subject.
- How much is it to join eBid?
- Do you have a list of your different auction fees?
- How can I see if I owe any money to eBid and what I have been invoiced for?
- How do I pay for monies owed?
- What payments do you accept?
- Does eBid charge me VAT on fees?
- How can I update my registered card?
Can't find an answer? Ask on the eBid forums.
1) How much is it to join eBid?
eBid is free to join. There are 3 different user levels which are explained below.BUYER
For buyers. Click the "register" link at the bottom of the page and enter your details. You'll be sent an email with a link to click to verify your email address.
SELLER
For casual sellers. Verify your credit/debit card details when registering or upgrade via "My eBid" > "My Subscriptions" at a later date. Your card will only be tested for validity and not charged at all.
Upgrade Fee : £0.00
Auction Listing Fee : £0.00
Auction Final Value Fee : 3%
SELLER+
Enter your debit or credit card details or use PayPal when registering or upgrade via "My eBid" > "My Subscriptions" at a later date.
Upgrade Fee : 7 Day £1.99 | 30 Day £6.99 | 90 Day £16.99 | 365 Day £54.99 | Lifetime (special offer running) £99.98
All Fees apart from Lifetime are recurring.
Auction Listing Fee : £0.00
Auction Final Value Fee : £0.00
Please note there is a minimum charge of £0.01 for all Final Value Fees.
| Compare Account Plans | BUYER | SELLER | SELLER+ |
| Suitable For | Bidding and Buying | Listing a Single Auction | Listing a Few Auctions |
| Can Place Bids, Make Offers & BuyNow | Y | Y | Y |
| Can List Auctions | N | Y | Y |
| Listing Fee | N | 0.00 | 0.00 |
| Final Value Fee | N | 3% | Choice of 0% (Free) or 2% (Gallery) |
| Integrated PPPay.com Checkout for their Buyers | N | Y | Y |
| Integrated PayPal Checkout for their Buyers | N | N | Y |
| Integrated Skrill(Moneybookers) Checkout for their Buyers | N | N | Y |
| Can Import Feedback from other Marketplaces | N | N | Y |
| Items Listed on Google Shopping | N | N | Y |
| Items Listed on TheFind.com | N | N | Y |
| Video Descriptions | N | N | Y |
| Thumbnail Photo in Search Results | N | N | Y |
| Free Photos | N | 1 | 5 |
| BuyNow Price Available | N | N | Y |
| Auto Extend Available | N | N | Y |
| Cross Promotions | N | N | Y |
| Access to Bulk Uploader | N | N | Y |
| Can List Private Auctions? | N | N | Y |
| Customer Invoicing System | N | N | Y |
| Grouping Multiple Auctions | N | N | Y |
| BuyNow Only (Fixed Price) Format | N | N | Y |
| Run Until Sold (Store Inventory) | N | N | Y |
| Free eBid Stores | N | 0 | 5 |
| Scheduled Starting Times | N | N | Y |
| Scheduled Closing Times | N | N | Y |
| Can Create Discounts/Sales | N | N | Y |
| "Make an Offer" available on your listings? | N | N | Y |
| All SELLER+ options are available to SELLER if they choose the "Platinum" featured option when listing an item. A small listing fee is chargeable for this. | |||
2) Do you have a list of your different auction fees?
Yes.| Listing Type? | Thumbnail in Results | Photo | Top of Listings | Listing Fee | Reserve Fee | BuyNow Fee | Final Value Fee | ||
| Standard (SELLER only) |
N | Y | N | £0.00 | £0.00 | £0.00 |  |
||
| Platinum (SELLER only) |
Y | Y | N | £0.05 | £0.00 | £0.00 | |
||
| Free (SELLER+ only) |
N | Y | N | £0.00 | £0.00 | £0.00 | |
||
| Gallery (SELLER+ only) |
Y | Y | N | £0.00 | £0.00 | £0.00 | |
||
| Featured | Y | Y | Y | £1.00 | £0.00 | £0.00 | |
||
| Frontpage | Y | Y | Y | £2.50 | £0.00 | £0.00 | |
You can also add "Extras" to your auctions to improve their visibility throughout the site. The cost is per posting of an auction.
| Extras Name | Fee | Improvement |
| Bold | £0.04 | The title of your auction will be bold on all category, subcategory and search result listing pages that it appears on |
| Highlight | £0.10 | The entire row of your auction will be highlighted on all category, subcategory and search result listing pages that it appears on |
| Subtitle | £0.08 | Add a subtitle in small lettering under the main title on all category, subcategory and search result listing pages that your auction appears on |
| Extra Photo | £0.03 | Add extra photos to your auction page |
| Extra Category | £0.05 | Show your auction within another category as well as your main chosen category |
3) How can I see if I owe any money to eBid and what I have been invoiced for?
All over eBid you will see the "My eBid" login button at the top of the page. If you click on that and then enter your username and password you will be able visit the "My Fees & Invoices" section to view your current and previous monthly statements and invoices issued to you. These will list all your listing fees, final value fees and any other costs incurred.4) How do I pay for monies owed?
When you upgrade your account to selling status to either SELLER or SELLER+ the card used at the time of upgrade will be used to pay for any debits to your eBid account at the beginning of every calendar month.If you used PayPal to upgrade then you will need to pay your monthly invoices via PayPal also, view the "eBid Invoices" tab on the "My Fees & Invoices" page and you will see a button that takes you to PayPal to initiate payment.
An invoice or statement will be issued and emailed on the 1st of each month for the previous month's fees. We will attempt to collect payment at this time. If this collection fails we will re-try later in the month.
You may cover an unpaid invoice at any time using Paypal by going to "My eBid" > "My Fees & Invoices" and clicking on the "My eBid Invoices" tab. You will see the Paypal payment button if an unpaid invoice is due.
5) What payments do you accept?
We accept PayPal, Visa, Maestro, Delta, Mastercard, Diners Club and Eurocard. Upgrade your account by adding your card now.We do not accept cheques/checks, money orders or any form of postal payments. If you require alternative payment methods please contact us as below.
For further assistance please contact our support team using the 'Contact us' tab, or
eBid Ltd
303 Wey House
15 Church Street
Weybridge, Surrey
KT13 8NA
UK
