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| Register & Upgrading FAQ | HTV |
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| Buying FAQ | HTV |
| My eBid FAQ | HTV |
| After the Auction FAQ | HTV |
| Fees & Charges FAQ | HTV |
| Feedback FAQ | HTV |
| Fraud Prevention FAQ | HTV |
| Paying with PPPay.com FAQ | HTV |
| Buddy Points & Affiliates FAQ | HTV |
| eBid & Social Networks FAQ | HTV |
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Our FAQ pages should contain the answers to most of the common questions that users ask about eBid. If you can't find what you are looking for then the eBid Forum Community will be more than willing to help out. Search for the answer to your question or post a new thread containing your question. If you think your question would be valuable to others then feel free to leave it on the Additions to FAQ pages thread.
Help : FAQ : Feedback and Profiles
Find questions and answers relating to feedback scores and other elements that make up your user profile on eBid. Don't forget to check out the HTV (How to Video) page for this subject. You'll find helpful videos stepping you through common problems. Click here for the HTVs on this subject.
Find questions and answers relating to feedback scores and other elements that make up your user profile on eBid. Don't forget to check out the HTV (How to Video) page for this subject. You'll find helpful videos stepping you through common problems. Click here for the HTVs on this subject.
- What is feedback?
- Can I reply to feedback left on me?
- When do I leave feedback?
- How do I leave feedback?
- Can I change the text/rating of Feedback I posted previously?
- What is the eBid Store icon that's next to user's feedback?
- What is the AV icon next to users feedback?
- How can I import my Feedback Rating from other sites?
Can't find it? Try our DIYFAQ (Do It Yourself Frequently Asked Questions) added by our users. Add a question yourself if you think something's missing.
- What do I do when the 'buyer' has left unfair feedback before they've paid
- How do I contact the buyer 'during' my auction ?
- Can I Import My Feedback From eBay?
- What does it mean when an ID is crossed through?
- a customer has send an email. how can i acesess that email?
- Why won't eBid save the feedback I've left?e
- how do i get photo beside item i am selling
- How do I see the feedback I have left?
- How do I find a member to view his feedback
1) What is feedback?
To the right of every member username is a feedback score. This will help to give you a better insight into the reliability and trustworthiness of the member in question.The feedback score gives you an insight into remarks made by other members of the community who have been involved in a successful auction with this person previously. The number is based on the amount of positive comments made against negative ones.
Feedback is calculated as one feedback per payment relating to the same auction ID.
For example an auction with 3 Buynows:
If bought 3 and paid with 3 seperate payments = 3 feedbacks.If bought 3 and paid with 1 payment = 1 feedback.
2) Can I reply to feedback left on me?
Yes. Once feedback has been left the counterparty has the option to reply. The original poster also has the option to edit the initial feedback.3) When do I leave feedback?
After the auction has ended and the two parties involved have finalised payment and delivery of the goods they are expected to leave feedback on each other. They have the option of leaving either positive, neutral or negative feedback along with any additional comments they have about their dealings with the other member. This will help to give other members of the community an insight into the trustworthiness and reliability of that individual.We encourage all members to leave feedback.
4) How do I leave feedback?
To leave feedback you need to go to your own eBid login area and click on the "My Feedback" section. There you will be presented with an invitation to leave feedback on members that you have had dealings with.5) Can I change the text/rating of Feedback I posted previously?
You can edit previously posted Feedback by going to "My eBid" > "My Feedback" (right hand menu) and clicking on the "View/Edit What You've Said" tab - A list of auctions is shown with the comments and ratings shown. If you click on the "Click here to edit" link to the right of the auctions you will be given the opportunity to change the text and/or rating of the feedback.6) What is the eBid Store icon that's next to user's feedback?
The Store icon shows that the user currently has an eBid Store open and running. Click on the icon to view the eBid Store.
7) What is the AV icon next to users feedback?
The AV icon stands for Address Verified. If you see the icon next to a user's feedback it will mean that their registered eBid post/zip code is the same they have registered with their bank or credit card company. To obtain an AV icon, users can update their registered card for free via the "My Subscriptions" page of "My eBid". The decision on a match is not one taken by eBid. The decision is made by our banking partners and your card issuer.
For customers who have subscribed using PayPal, for the AV icon to appear, you need to have your details verified with PayPal. A verified member has either added and confirmed a bank account with PayPal or has received approval for a PayPal Plus Credit Card.
8) How can I import my Feedback Rating from other sites?
To import Feedback to your eBid account please go to My eBid > My Feedback and select the 'Import FB' tab. Follow the Onscreen instructions to import feedback from Repatoo. Please ensure all accounts at Repatoo are verified and you have also added your eBid account.DIYFAQ - Do It Yourself Frequently Asked Questions
If something is missing from the official FAQ above then feel free to add a question here that you would like answering and you think would be of use to other viewers of this page. Leave the question for others to answer. Submissions can take up to 4 hrs to appear here.
If something is missing from the official FAQ above then feel free to add a question here that you would like answering and you think would be of use to other viewers of this page. Leave the question for others to answer. Submissions can take up to 4 hrs to appear here.
1) What do I do when the 'buyer' has left unfair feedback before they've paid Question from ls123 [+747] on 09 Mar 2011
I can answer this question
Contact support & ask them to review the feedback.
If the buyer hasn't paid, you need to send them 2 payment reminders, you can then mark them as a Non Paying Bidder.
You can also leave factual feedback for them.
You can request any fees due on the listing, back from eBid, by contacting support.
2) How do I contact the buyer 'during' my auction ? Question from spitfiremk2 [+886] on 21 Mar 2011
I can answer this question
You cannot contact the buyer until the auction ends, UNLESS they are also a seller with live auctions. If they are, you can ask them a question on one of their listings.
hi how do i import feedback from ebay
Answer from libbysdesigns [+72] on 28 Jan 2012
3) Can I Import My Feedback From eBay? Question from gerryquigley1 [0] on 27 Apr 2011
I can answer this question
http://uk.ebid.net/help_feedbacks.php#8
4) What does it mean when an ID is crossed through? Question from amn [+1327] on 05 May 2011
I can answer this question
The user's account is currently on hold.
5) a customer has send an email. how can i acesess that email? Question from eglint [+2] on 14 May 2011
I can answer this question
Instructions to read and reply to messages are contained in the email you would have received.
6) Why won't eBid save the feedback I've left?e Question from apiphile [+19] on 24 Aug 2011
I can answer this question
I had this problem as well, I found that if you leave a comment as well as a rating then the feedback is saved.
7) how do i get photo beside item i am selling Question from john1341 [+4] on 23 Sep 2011
I can answer this question
IF you are SELLER+ then select the Gallery option when listing. If you are SELLER then the Platinum option will allow for this.
8) How do I see the feedback I have left? Question from christophermoxon [+2] on 29 Nov 2011
I can answer this question
Go to My eBid > My Feedback, there is an option there.
9) How do I find a member to view his feedback Question from chrislowe [0] on 29 Jan 2012
I can answer this question
There will be links to a users feedback on each of their items they are selling. Alternatively type u:username in to the search box at the top of the page (swap in the username).
