Enchantica/Dragongor ge ‘VESTRA’ (EN2167)

Payment to be made within 3 days of purchase please. Payments made by cheque will require clearance before despatch of goods. Goods are usually despatched within 1 working day of cleared payment. If for whatever reason this is not possible you will be notified by email asap.

We ALWAYS obtain a Certificate of Posting when despatching items. In the event of the item being lost or damaged in the post, please wait 14 days from despatch date before you inform us, we can then pursue a claim on your behalf. The Royal Mail specifies that the original packaging must be kept as they may want to inspect it! Your patience is appreciated in this situation as it can take a little time.

If you make a multiple purchase from any of our stores within 7 days, please wait for a combined invoice. If possible we will add a postage discount to the invoice (please note however that the size and shape of the package sometimes means this is not possible). Just let us know when you have finished shopping so we can weigh the items and deduct what we can from the final postage costs.

Item must be returned within 14 Days of receipt. Damaged or faulty goods must be reported within 7 days of receipt of item. Notification must be made by email, when you may be required to send photographic evidence of fault/damage to initiate a refund. If an item is damaged and photographic evidence received you may not be required to return the item. We accept Returns but we ask that we are contacted within 14 days of receipt of item if you simply wish to return it. Items must reach us in the same condition as received by you. Return postage is at the buyer’s expense*. For your protection we recommend that you use insured/trackable method of return (please use your common sense in relation to the value of the item being returned). Please include your name and item number with returned items. PLEASE MAKE SURE YOU CONTACT US FIRST BEFORE YOU POST ANYTHING TO US, that way we can keep track of items coming back. *If an item is not as described we shall refund the return postage.